Welcome to our St. Albans StaySmart experience
Things are a little different here.
For a start, most things can be done in our handy StaySmart app on your phone.
If you need to speak to the team for any reason, you can do that too – all from the app. Or you can speak to us anytime from the smart kiosks in the hotel lobby.
A few things to get you started
Hairdryers, irons & ironing boards
We’ve popped the essentials for your stay in our StaySmart essentials cupboards. Hair dryers and irons are in the cupboards on each floor by the lifts. Grab what you need. Just pop them back for the next guest when you’re done.
Tea and coffee & extra towels
Need more tea & coffee or fresh towels? No problem. They’re in our StaySmart essentials cupboard in the lobby. Staying more than 1 night? Pop your door hanger out and our team will top up your towels or tea and coffee.
Extra
keys
Need to share a digital key? It’s easy from the StaySmart app. Just tap the share button on the key tab. To get another key card, just tap the ‘Get extra card’ on the kiosk home screen in the hotel lobby.
WiFi
& powering up
There’s free WiFi and plenty of charging stations to keep your phone powered up in the lobby.
Check out with a
tap
Checking out is a breeze. Just tap in the app or drop your keycard off by the lifts on the ground floor as you walk out.
Here for you 24/7
If you can’t find what you’re looking for in the app, or have a problem, it’s really easy to speak to us. Chat or video call us anytime in the app – wherever you are. Or just ‘tap to chat’ with us on one of the kiosks in the lobby.
Rather not chat? Check out our frequently asked questions for fast, helpful answers – in the app or on the kiosks.
Feeling peckish?
You can get breakfast, dinner, drinks, snacks – even late-night pizza – all without leaving the hotel. Just pop along and let our Bar Café team look after you.
Chat or video call with us anytime
Need help finding something? No problem, simply message or video call us anytime in the StaySmart app. Or use the ‘Tap to Chat’ option at one of our hotel lobby kiosks.
Give the app a try
To check in, get a digital key and talk to us 24/7 all on your phone, download the app now.
