New technology
Reviewed 22 Dec 2023
Great stay here with clean and modern facilities. New self service check-in was straightforward and fast. No waiting around and felt in control of my stay. Would recommend to others and would stay again.

Introducing our new StaySmart experience

StaySmart is all about giving you a fast & smooth stay; so you can get on with the things you’re coming here to do.

There’s no reception to wait around at. With our handy StaySmart app, you can check in on the go, get your digital key and head straight to your room. When you’re ready to go, just check out with a tap. If you need to speak to the team anytime, you can do that too – all from the app.

New technology
Reviewed 22 Dec 2023
Great stay here with clean and modern facilities. New self service check-in was straightforward and fast. No waiting around and felt in control of my stay. Would recommend to others and would stay again.

Check in on the go

Get the most from StaySmart by checking in before you get here. Just use the app on your phone to get your room number and digital key sorted any time from 3pm.

Head straight to your room

When you get here you can head straight to your room, settle in and relax – easy.

Speak to us 24/7

Call or video call us anytime in the app. Or check out our frequently asked questions for fast, helpful answers.

Don’t have a smartphone?

We’ve got you covered. You can check in, get a physical key or talk to someone, all from our smart kiosks in the hotel lobby.

Getting ready for your trip

Download
the app

Look out for an email and text message from us 5 days before your stay. It’ll have your personalised link to download the app and automatically log you in.

Check in
with a tap

We’ll text and email your personalised link again the morning you’re staying. At 3pm (or 12 noon if you’ve booked early check in), just open the StaySmart app and tap the ‘Check in’ button.

Get your
digital key ready

Your digital room key will be added to the key tab and you can head straight to your room when you arrive.

Want to be ready sooner?

Miss the email? Or want to be ready sooner? You can download the app using these icons. You won’t be able to see your booking until 5 days before your stay, but you’ll be all set.

When you get here

Get your
digital key

Just tap the ‘Key’ tab in the StaySmart app to load your key. Tap the image to activate it. Then hold the back of your phone against the door lock.

Remember to allow Bluetooth and ‘Location Services’ (‘whilst using the app’) in your settings otherwise your key won’t work.

Get help
– 24/7

Our team is always here for you. Just tap the help button in the StaySmart app to chat by voice, video or WhatsApp.
Or ‘Tap to chat’ to us on the smart kiosks in the hotel lobby. You’ll find fast, helpful answers here too.

Grab the
essentials

We’ve popped all the essentials for your stay in our StaySmart essentials cupboards. Hair dryers and irons are in the cupboards on each floor by the lifts. Looking for more tea & coffee or fresh towels? No problem. Help yourself to top-ups in the StaySmart essentials cupboard in the lobby.

Tap to check out when you’re ready

Checking out is a breeze. Just tap in the app or drop your keycard off by the lifts on the ground floor as you leave – simple!

Watch our short how-to videos

Got a question?

Take a look at our FAQs below.

Get ready for your stay

What is StaySmart?

Travelodge StaySmart’s a new kind of hotel experience. It’s all about giving you a quick and smooth experience so you can get on with more of the things you’re coming to do. 

There’s no reception to wait around at. With our new StaySmart app, you can check in on the go, get your key on your phone and go straight to your room when you arrive.  

We’ve popped the essentials for your stay in our StaySmart essentials cupboards so you can just help yourself.  Or you can call or video call us anytime in the app or on the smart kiosks in the lobby if you need anything else.

Where do I download the app?

Look out for an email and text message from us 5 days before your stay. It’ll have your personalised link to download the app and automatically log you in.

If you miss the email or want to be ready sooner, you can download the app from the App Store or Google Play. You won’t be able to see your booking until 5 days before your stay, but you’ll be all set

What if I don’t have a smartphone?

You can check in, get a physical key and talk to someone all from our smart kiosks in the hotel lobby.

Or check out our frequently asked questions for fast, helpful answers here too.

To get another key card, just tap the Get extra card on the kiosk home screen.

What settings do I need to change on my phone?

You’ll need to allow Bluetooth and Location Services (‘whilst using the app’) in your settings otherwise your key won’t work.

Do I need WiFi or data allowance to use the app?

Yes, you do and WiFi is free at St Albans.

It’s easy to connect, just choose Travelodge WiFi in your settings and follow the onscreen instructions.

If you’re downloading or using the app away from the hotel you’ll need WiFi or mobile data.

Can I amend my booking in the app?

Any booking amends need to be made via the Manage Bookings section of the website, or by calling Central Reservations on 03719 848 848 subject to availability. (Calls charged at local rates).

My phone battery has died

No problem. There are plenty of wireless charging stations in the hotel lobby to keep your phone powered up.

How do I make the hotel aware of my special requirements?

Please call the hotel on 03719 848 848 [option 3] (calls charged at local rates) to discuss. You can also speak to us using the telephone chat icon in the app when your booking appears 5 days before your stay.

Can I store my luggage at the hotel?

We don’t have luggage storage here. But it’s easy to extend your check in or check out time to leave your bags in your room.

Use Manage Booking to check availability. If it’s after midday on the day you’re arriving, just call through the app for free, or the hotel on 03719 848 848 [option 3] (calls charged at local rates).  It’s just £10 per room per service.

Do you provide cots?

Cots are free to book. Please check ahead as they’re first come first served. Contact us via the telephone chat icon in the app, or call the hotel on 03719 848 848 [option 3] (calls charged at local rates).

Checking in

How do I check in?

Click on your personalised link in your email or SMS to download and log in to the app. On the day you’re staying, just open the app and tap the Check in button any time from 3pm and head straight to your room when you arrive. Your digital room key will be added to the key tab ready.

Remember to allow Bluetooth and Location Services (‘whilst using the app’) in your settings otherwise your key won’t work.

If you don’t have a smartphone, you can check in and get a keycard from the smart kiosks in the hotel lobby.

If we don’t have your contact details to send you an email, you can download the app from the App Store or Google Play. You won’t be able to see your booking until 5 days before your stay, but you’ll be all set.

How do I get a room key?

If you’ve checked in on the app, just tap the Key tab in the app to load your key. Tap the image to activate it. Then hold the back of your phone against the door lock.

If you don’t have a smartphone, you can check in and get a keycard from the smart kiosks in the hotel lobby.

How do I use the digital key?

Once you’ve checked in, just tap the Key tab in the app to load your key. Tap the image to activate it. Then hold the back of your phone against the door lock.

You can see your room number on the Stay and the Key tab. Your key will open your room, the hotel front door and communal areas.

Remember to allow Bluetooth and Location Services (‘whilst using the app’) in your settings otherwise your key won’t work.

To share a key, tap the Share Key button on the Key tab and follow the instructions.

Can I get an extra key for additional guests?

It’s easy to share a digital key. Just tap the Share Key button on the Key tab and follow the instructions to send an invite to download the app and log in.

Or you can quickly get another key card from our smart hotel kiosks. Just tap Get extra key on the home screen.

You can have a combination of 3 digital keys or key cards per room.

How do I get a replacement room key?

You can either set up the app on your phone and use the digital key, or go to the smart kiosks in the hotel lobby to print an extra key card.

What is my room number?

You can see your room number in the Key tab of the app once you’ve checked in.

On the kiosk, your room number shows as your key card prints. We’ll send you an email and SMS with a reminder too.

How do I get help or speak to someone?

Our team’s here for you 24/7. Just tap the help button in the app to chat to us by voice, video or WhatsApp from wherever you are.

You can tap to chat to speak to us on the smart kiosks in the hotel lobby too. Or check out our frequently asked questions for fast, helpful answers in either the app or kiosk.

How do I report a fault with my room?

Our team is always on hand. Just tap the help button in the app to chat to us by voice, video or WhatsApp from wherever you are. Or you can tap to chat to speak to us on the smart kiosks in the hotel lobby.

Essentials

How do I get extra tea/coffee or towels?

We’ve popped the essentials for your stay in our StaySmart essentials cupboards. You’ll find top-ups in the StaySmart essentials cupboard in the lobby. If you’re staying more than 1 night, pop your door hanger out before 11am and our team will top up your towels or tea and coffee.

 

How do I request a room clean?

If you’re staying more than 1 night, pop your door hanger out before 11am and our team will top up your towels or tea and coffee and empty your bins.

If you’re staying more than 6 nights your room will be cleaned automatically on the 7th day of your stay. If you don’t want your room cleaned at all during your stay, just pop the Do Not Disturb door hanger outside your room.

 

Can I book breakfast/dinner with the app?

You can’t book through the app. Just pop down to the ground floor and let your Bar Café team look after you.

Can I order room service with the app?

Travelodge hotels don’t offer room service.

Do you have a hairdryer, iron/ironing board I can use?

We’ve popped the essentials for your stay in our StaySmart essentials cupboards. Hair dryers, irons and ironing boards are in the cupboards on each floor by the lifts. Grab what you need. Just pop them back for the next guest when you’re done.

 

Departure

How do I check out?

Checking out is a breeze. Just tap Check out on the Stay tab in the app or drop your keycard off by the lifts on the ground floor as you walk out.

How do I get a copy of my invoice?

We can email you a copy of your invoice. Contact us via the telephone chat icon in the app or the tap to chat button on our smart kiosks in the lobby.