Caring

The safety and security of our customers and colleagues is our top priority so there’s lots of training for our hotel teams with a nominated Safety Champion in every district.

All our hotels have routine inspections from local authority Environmental Health Officers, Fire Safety Officers and various other enforcement agencies. We also have regular unannounced safety audits and the results from all of these are reviewed so that we can make improvements and reduce risks to our customers and team.

In 2023, the hotel health and safety audit pass rate was 96%, this was the sixth successive year achieving a pass rate above 95%.

In 2022, we launched ‘Better Me Moments’ – creating a moment in time where an individual or as a team, you do something to focus on one of the 4 pillars. Examples of Better Me Moments include team step challenges and mindfulness sessions.

Throughout 2023 we have worked with our senior sponsorship groups for wellbeing, our Belong working group and the Shadow Board to continue to develop our educational resources to support our colleagues with all aspects of wellbeing these have included raising awareness about important topics such as debt awareness, financial literacy, stress awareness, learning at work and world heart day.

Our Employee Assistance Programme, open to everyone, is an online and 24-hour telephone helpline for colleagues and family members giving them access to legal assistance on finance issues and counselling sessions to support mental health.

This much valued partnership includes fundraising activities, CPR training and healthy living advice for both customers and colleagues, while helping BHF achieve their vision: a world free from the fear of heart and circulatory diseases. This charity was originally chosen by our colleagues.

Police and children’s charities tell us that criminal groups often move vulnerable children to locations outside of their local area to minimise the child’s ability to access help. This is why all of our hotel teams are regularly trained to national guidelines that are supported by the NSPCC and approved by the National Working Group on child sexual exploitation, South Yorkshire Police and the MET Police.

It’s Travelodge policy to manage and store the personal information of both its colleagues and customers in compliance with all relevant Data Protection Legislation in the jurisdictions in which it operates. All our colleagues receive training on data security and privacy as we know that this is the single most effective way to keep our data safe and maintain our phishing susceptibility rate of less than 10% across the business.

In 2022 we transitioned our Information Security audit framework from the CIS framework to the globally recognised National Institute of Standards and Technology (NIST) CyberSecurity Framework.

During 2023 we continued to mature our cyber posture and have set KPI’s to ensure we continuously improve our cyber maturity delivering best practice protection.